Terms of Use

SHRI MAHADEV TRAVELS (SMT) makes every effort to provide you with the best of the services, making your tour more pleasant and most memorable one. We strive and Endeavour to provide safe and secured tour without any misunderstanding between the tour escort, company and you.

Please read and understand the booking conditions for your holiday tour packages before you book any of the tours. The terms and conditions given below, on our website, the tour registration form and any other printed material together with FAQ (frequently asked questions) forms the basis of our contract with you.

Brochure / Leaflet accuracy : Our "brochure" along with tour tariff is published in September 14. The information given in the brochure is as accurate as we can make it. All previous brochures, letters, Press Advertisement or any other modes of circulation stands cancelled. Errors and omissions may creep in. The maps used in the brochure are for reference only and are not to scale. We reserve every right to change any brochure information before or after the tour is booked due to any events beyond our control. The tour itinerary, price, departure date, and hotels are subject to change. If we are aware of the changes sufficiently beforehand we will inform you in advance. Otherwise, our tour escorts or local representative will inform you about the change during the tour.

Definition :

a. "Passenger / You / Guest / Customers / Clients, mean the person in whose name and on whose behalf booking and / or whole name is on the booking form is made.

b. Company / We / Us / SHRI MAHADEV TRAVELS / SMT. Mean Shri Mahadev Travels.

c. Brochure means this brochure published in September 2014.

d. Independent Contractor means "any hotelier / hotel owner / Vehicle owner/ Owner of any Airlines or any other person or organization that has been selected by the company to render services to the passenger.

e. Standard Package means – 3x2/2x2 N/A.C. Dharamshala Facility.

f. Deluxe Package means – 2x2 A.C. Bus/Car with Personal Bed Facility.

g. Supereor Package – 2x2 A.C. Room in Hotel Facility.

h. Premium Package – Bus/Car(3,5,7,11,15,21,23,35,40,44,56 Seater) with 3 Star Hotel Facility. 

Note : We are basically travel, tour and holiday organizers only. We do not control or operate any airlines or any other mode of transport like railways, motor, buses, coaches, etc. We also do not own or control any hotel, transport or any other facility mentioned in the brochure. We take utmost care in selecting Restaurants / Hotels / Coaches / Vans / Boat Houses / Motels or Places of Stay for making your holidaying a comfortable one. We only select the Hotels/Motels or Places of Stay and do not have any control over them. Thus, we are not responsible for injury or personal harm, death or damage to personal property which may be caused by the act or default of the management or employees of any independent contractor, hotelier, airlines, coach owner/ operator, arising outside our normal selection and inspection process. It is imperative that all passengers travelling through SMT or any tours organized by SMT. Abide, comply and strictly observe all the terms and conditions laid down herewith. While booking online/offline for any of our fixed/customized tour(Domestic/International), we take this as your consent automatically to allow us send promotions through sms/email.

Meals : There are preset menus for the meals provided on the tours. Packaged meals are served at some of the places. The types of meals are mostly South Indian vegetarian food. No complaints/ claims for refund in respect of the meals will be entertained and the company reserves the right to change the menu and arrangements of the meal without assigning any reasons therefore. In some places food & water will be provided en-route at the available restaurants. We do not have any control on those arrangements.

Hotels : SMT has taken utmost care in selecting hotels which are comfortable. Most of the hotel rooms have private bath or shower and may be located in the centre or away from the city, but out of our vast experience, to provide good hotels at reasonable tariffs to your utmost comfort, engaging hotels away from city center becomes unavoidable. Air-conditioning, central heating, any other facility are at the hoteliers discretion, depending upon factors such as weather conditions, local circumstances.

Triple sharing rooms are not larger than twin sharing rooms and third bed is (often a roll -away - mattress) put in Double bedded room. The passengers will have to abide by the check in and checkout times of the hotels. Usually, the check in time in many of the hotels is 12 Noon and check out time is 10 AM. Early arrivals and late departure should be adjusted by the guests themselves as per the respective check in and checkout time. If you reach before 12 Noon only fresh up arrangements are made while rooms are allotted from 12 Noon. We will not be responsible or liable in case of loss of baggage or personal effects from the hotels. Safe Deposit Lockers are available in most hotels. You are advised to keep your valuables in the safe deposit lockers, at the time of check in and not in your hotel room. Any damage caused to the hotel during your stay shall be payable by you and the company will not be liable for the same.

Accommodation for Child up to 11 years of age : A child below 12 years of age who is booked on the tour by paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the tour participant makes any changes in the rooming arrangement while on the tour, the company shall not make any refunds or pay any compensation to them. In case the tour participant decides to make any changes in the rooming while on the tour subject to availability, then he/she shall be bound to pay additional amount charged by the concerned Hotel directly to the Hotel.

Coach / Sitting : There is a strict ''NO SMOKING", "NO ALCOHOL" & "NO EATING" policy in the travel mode. Carrying of high value items in the bus will be at your own risk. We advise you not to leave them behind when you leave the coach. Company will not be responsible or liable in case of loss/ theft / damage of such items from the coach. Any damage caused by you to the coach during the travel shall be paid by you and the company will not be liable for the same.

We use air-conditioned or non air-conditioned 3/5/6/9 / 12 / 25 / 27 / 35 / 43 / 45/56 seated vehicles, Jeeps, Vans or Taxis depending upon the requirements of the tourists.

Health : It is presumed that the tourists who have booked the tour have gone through the itinerary & is well aware about the same. It is presumed that the tourist is medically fit to undertake the said tour. The person who is medically fit to undertake the said tours shall join the said tour. The persons who are and/ or who have suffered from any ailments for which they have taken medical treatment have gone into check up hospitalization, shall not join the said tour. Many a times a tour manager is unable to pay any attention and / or to provide medical treatment for any tourist who requires medical attention. The tourist(s) will have to make their own arrangement on the tour for medical assistance. The tour manager may not be in a position to help the tourist. The tour leader have to proceed as per itinerary because of other members of the group may require his attention to follow the tour itinerary. The company shall not be responsible for any lack of attention on the tour.

Photographs or Video clips : Company reserves the right to use photographs or video clips of the tourist taken on tour & / or given by tourist, for promotion of the company's business without obtaining prior permission of the concerned tourist.

Itinerary changes : We may operate more than one coach on a specified date of the tour depending upon the demand for more bookings of the tour by the tourists. Sometimes we may change the direction, or slightly modify the itinerary. We will advise you of these amendments prior to the commencement of the tour or otherwise during the tour. In the event of passenger / joining passenger misses out on any part of the sightseeing tour, or any such tour, due to delay on his part, he will not be entitled to claim refund for the same.

Tour Price : The price quoted in our brochure or proposal by mail / e-mail and any other mode of communication has been calculated as per the rates prevailing at the time of printing this brochure and also as per the prevailing Inter-state taxes / Fuel Charges, etc. The company reserves the right to amend / alter the prices published in the brochure or quoted by any other means, in case of suppliers rate fluctuation, increase in fuel cost, increase in state taxes, or increase in any other item relevant to the tour before the date of departure. Any such increase in rate must be paid for by the tourist in full before the departure of the coach/bus/vehicle, etc.

Tour inclusions and Exclusions : 

Cancellations : All services such as hotel accommodation & transportation are pre blocked well in advance. We are liable to pay penalties to all our suppliers / vendors /independent Contractors if these services are released within a mentioned time frame.

If a passenger has to cancel the tour due to any reasons, then he or she would have to make an application in writing to that effect, along with the original receipt issued by the company. Such cancellations will attract cancellation charges as given below.